About RFDS Mobile Patient Care

History | Compliance |  Our Team  |  Our Customers

About RFDS Mobile Patient Care

History | Compliance |  Our Team  |  Our Customers

Door to Door Patient Transport

Operated by the Royal Flying Doctor Service (RFDS), Mobile Patient Care offers non-emergency patient transport (NEPT) services across metropolitan, regional and rural Australia. Our highly qualified team transports patients between hospitals, homes, and specialist care facilities as comfortably as possible, and with efficiency. Our road and air infrastructure provide a network of door to door NEPT.

Road and air services across Australia

Our fleet of patient transport vehicles is supported by our air services, providing coverage throughout Victoria, New South Wales, Queensland, Tasmania, Western Australia, Northern Territory, South Australia and Australian Capital Territory.

Trusted NEPT provider

The Royal Flying Doctor Service completes more than 270,000 patient contacts each year, including more than 40,000 patient transports across Australia. As Australia’s most reputable charity, we focus on our patients, not profits.

Staff who go the distance

Our team of Ambulance transport attendants and Ambulance officers, Patient Transfer Officers, Critical Care Registered Nurses and doctors are committed to caring for patients who need to travel significant distances to health care and specialist treatment.

“We would be lost without their care and kindness.”

–  RFDS Mobile Patient Care Patient

“We would be lost without their care and kindness.”

–  RFDS Mobile Patient Care Patient

Our History

Over 90 years of patient transport across Australia

The Royal Flying Doctor Service has been transporting patients across Australia for over 90 years.

When the Reverend John Flynn conceptualised the Royal Flying Doctor Service in 1928, he dreamed of providing health care to people in rural and remote parts of Australia.

Today the RFDS is one of the largest aeromedical organisations in the world, providing extensive primary health care and 24-hour emergency service support. Using the latest in aviation, medical and communications technology we deliver a broad range of primary health care services across Australia and our services are continuing to grow.

Our extensive experience makes us one of Australia’s most trusted patient transport providers.

“Excellent staff, very friendly & caring.”

–  RFDS Mobile Patient Care Patient

“Excellent staff, very friendly & caring.”

–  RFDS Mobile Patient Care Patient

Compliance

RFDS Mobile Patient Care complies with the Non Emergency Patient Transport Act 2016.
We work with authorised medical personnel across Australia.

Compliance and authorisation

Mobile Patient Care is ISO 9001 accredited and complies with the Non-Emergency Patient Transport Regulations in each state of operation.

All staff must have a current Working With Children Check and national police clearance.

RFDS runs a comprehensive induction program for all new NEPT staff, covering manual handling, equipment use, infection control, CPR and defibrillation, patient confidentiality and ethics followed by a full day of on-road experience as an observer.

Our 24 hour on-duty clinician offers clinical and moral guidance and staff support.

Our patient transport staff receive annual competency reviews which focus on BLS, infection control, CPR and defibrillation and are conducted by qualified Clinical Instructors. RFDS Mobile Patient Care staff are able to maintain their skills by accessing online learning and education programs.

RFDS Mobile Patient Care is the largest contracted provider to Ambulance Victoria in Metropolitan Melbourne, and authorised to offer non-emergency patient transport services.

Patient Care Record Auditing

The RFDS has a robust clinical governance framework with a high level of accountability.

RFDS Mobile Patient Care’s clinical program is overseen by Medical Director, Associate Professor Morton Rawlin.

An RFDS Clinical Governance Committee is made up of industry leaders and advisors, who apply high quality clinical standards and guidelines.

Our Mobile Patient Care service conducts comprehensive Patient Care Record Audits in line with NEPT regulations and we ensure appropriate steps are taken at all times to manage privacy.

Our patients are given the opportunity to provide patient care feedback and we conduct regular clinical auditing of Patient Care Records (PCR’s).

All Mobile Patient Care information is collected in accordance with the Privacy Act and Victorian Health Records Act, and our staff are bound by the Royal Flying Doctor Service Privacy Policy and duty of care.

“I couldn’t thank RFDS enough for their help.”

–  RFDS Mobile Patient Care Patient

“I couldn’t thank RFDS enough for their help.”

–  RFDS Mobile Patient Care Patient

Our Mobile Patient Care Team

Our Mobile Patient Care team are highly skilled and experienced in providing clinical care during all non-emergency patient transport services across metropolitan and regional Australia.

Just as we value caring for our patients, we also value our people. We are passionate about making a difference for people who live, work and travel across metropolitan and regional Australia.

Our care team have extensive experience and training in stretcher and wheelchair handling and patient transport techniques.

All staff involved with patient care are required to maintain their qualifications and undergo annual training and competency assessments

Our staff must have a current driver licence, and Working with Children and Police Clearance and be able to provide evidence of their immunisation history and level of qualifications obtained.

Our highly trained Mobile Patient Care team is made up of

  • Patient Transport Officers
  • Ambulance Transport Attendants
  • Paramedics
  • Registered Nurses
  • Critical Care Registered Nurses
  • Doctors
  • Highly experienced and trained pilots
  • Administration personnel

I cannot speak too highly of the care & attention always shown to me.

–  RFDS Mobile Patient Care Patient

I cannot speak too highly of the care & attention always shown to me.

–  RFDS Mobile Patient Care Patient

Our Customers

Our Mobile Patient Care services offers NEPT transport solutions to and from hospitals, rehabilitation centres, specialist appointments and nursing homes.

Our customised services provide non-emergency transport solutions for

  • Public and private hospitals
  • Specialist medical practitioners
  • General Practitioners
  • Rehabilitation clinics
  • Nursing and aged care homes
  • Health department
  • Ambulance services
  • Insurance companies

Contact Us Today

Discuss your non-emergency patient transfer needs

Make A Booking

Request a quote or book a non-emergency patient transfer

Contact Us Today

Discuss your non-emergency patient transfer needs

Make A Booking

Request a quote or book a non-emergency patient transfer

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